So apparently, when you make an appointment for cable and internet installation through Time Warner's website, "sometimes it goes through and sometimes it doesn't." That would be a direct quote frmo the customer service lady I spoke to over the phone. After taking yesterday off work to wait during what I THOUGHT was my installation window of 10am-7pm, I called to double check that someone was going to come out and was told "oh yeah, no." When I pointed out that since it was their mistake that my order didn't go through (the one I made online on Dec 22), they should send someone out that same day, I was given a 5 min lecture on why it would be unfair to other customers if they offered same day installation, "because then appointments would be meaningless." As opposed to those meaningful online appointments which were just lost somewhere in the internets?
So I had to re-make an appointment for Sunday, which is seriously going to cut into my brunch time. She asked how many tvs I had and I said one and then she asked if I was sure. Yeah, pretty sure.
At the end of the conversation, the lady asked me to rate her customer service 1-10 and I gave her a 6. She asked what she could have done to improve the service she gave me and I told her she could have made sure that someone was sent out on the day I was told (by the internet) that someone would be sent out. She then said well I would if I could but I can't... so what could I have done to improve my service? So I told her nothing and she said ok well when the customer service survey people call you just remember that their questions only reflect the service I gave you and my ability to answer your questions. Yeah yeah, I'll keep that in mind.
Upon further reflection, I should have told her she could have sent me some lunch, cause I had been waiting inside my foodless apartment, afeared to leave in case the Time Warner guy came by and I was starving.
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